Shipping and Delivery Policy

Last updated: September 2025

1. Introduction

At Mamma Llama Store, we know that receiving your baby essentials quickly and in perfect condition is as important as their quality. This Shipping Policy explains how we handle delivery from order processing to your doorstep.

We offer free standard shipping to all supported countries with no minimum purchase required. Delivery timeframes and terms are outlined below. This policy applies to all products purchased through our website at www.mammallamastore.com.

2. Countries We Ship To

2.1 Australian Deliveries

We deliver to all Australian states and territories, including metro, regional, and most remote areas.

2.2 International Deliveries

We currently ship to the following countries:

  • Europe: Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom
  • Asia Pacific: Hong Kong SAR, Israel, Japan, Malaysia, Singapore, South Korea, New Zealand
  • Americas: Canada, United States
  • Middle East: United Arab Emirates

Important: We only ship to the countries listed above. If your country is not listed, we cannot process your order at this time.

3. Order Processing Times

  • Orders are processed within 1 to 3 business days (Monday to Friday).
  • Orders placed before 5:00 PM AEST are typically processed within 2 business days.
  • Pre-order or custom items may have extended processing times shown on product pages.
  • Processing begins once payment is confirmed and inventory is verified.

4. Shipping Times and Methods

We work with reliable international carriers to ensure safe delivery. Delivery times vary by destination and local customs processing. Unless otherwise stated, timeframes refer to business days (Monday to Friday, excluding public holidays). For clarity, approximate calendar days are also provided.

4.1 Estimated Delivery Times

Destination Handling Time Transit Time Total Delivery (business days) Approx. Calendar Days
Australia 1 to 3 business days 8 to 14 business days 9 to 17 business days Approximately 12 to 24 calendar days
International (supported countries) 1 to 3 business days 10 to 15 business days 11 to 18 business days Approximately 14 to 25 calendar days

5. Delivery Locations

  • Residential and business addresses
  • Parcel lockers where available
  • PO Boxes for smaller items only, subject to carrier restrictions

6. Shipping Costs

Free Shipping Policy: We offer free standard shipping on all orders to our supported countries with no minimum spend required.

Note: All prices displayed include standard shipping. No additional shipping fees are charged at checkout.

7. Order Tracking

  • You will receive an email with tracking details once your order ships.
  • Tracking typically activates within 24 to 48 hours.
  • For international orders, tracking may take up to 5 business days to show updates.
  • Please contact us if your tracking shows no updates for more than 5 business days.

8. Address Requirements and Changes

  • Ensure your address includes full name, street, unit or apartment number, correct postal code, and phone number for international orders.
  • Address changes must be requested immediately. Once processing begins, changes may not be possible.
  • Orders returned due to incorrect or incomplete addresses may incur reshipping fees or restocking charges.

9. Customs and Import Duties

  • Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
  • These charges are not included in our prices.
  • Delivery may be delayed if customs documents are required.

10. Special Circumstances

Weather events, natural disasters, and peak sales periods may cause delays. We will notify you of any major issues impacting your shipment whenever possible.

11. Lost or Damaged Packages

  • If your package is confirmed lost by the carrier, we will offer a replacement or full refund.
  • If your order arrives damaged, please contact us within 48 hours with clear photos.

12. Contact Us

For shipping inquiries, please contact us:

  • Email: hello@mammallamastore.com
  • Phone: +61 410 553 177
  • Address: 52/8 Petrie Street, East Mackay Queensland 4740, Australia
  • Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (AEST)

When contacting us, please include your order number, tracking number if available, and a clear description of your inquiry. We aim to respond to all shipping inquiries within one business day.

Note: This Shipping Policy may change without prior notice. Please review the latest version on our website before placing your order.