Shipping and Delivery Policy

Last updated: September 2025

1. Introduction

At Mamma Llama Store, we know that receiving your baby and maternity essentials quickly and in perfect condition is as important as their quality. This Shipping and Delivery Policy explains how we handle your order from processing to delivery.

This policy applies to all baby and maternity products purchased through our website at www.mammallamastore.com. We provide clear timelines, tracking, and support so you always know where your order is.

2. Countries We Ship To

2.1 Australia

We deliver to all Australian states and territories, including metro, regional, and most remote areas.

2.2 International

We currently ship to the following countries:

  • Europe: Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom
  • Asia Pacific: Hong Kong SAR, Israel, Japan, Malaysia, Singapore, South Korea, New Zealand
  • Americas: Canada, United States
  • Middle East: United Arab Emirates

Note: We only ship to the countries listed above.

3. Order Processing Times

  • Orders are processed within 1–3 business days (Monday to Friday).
  • Orders placed before 5:00 PM AEST are typically processed within 2 business days.
  • Pre-order or custom items may have extended processing times shown on product pages.
  • Processing begins once payment is confirmed and inventory is verified.

4. Shipping Times and Methods

We work with reliable international carriers to ensure safe delivery. Unless stated otherwise, all timeframes refer to business days (Monday to Friday, excluding public holidays).

4.1 Estimated Delivery Times
Destination Handling Time Transit Time Total Delivery (business days) Approx. Calendar Days
Australia 1–3 8–14 9–17 ~12–24
International (supported countries) 1–3 10–15 11–18 ~14–25

5. Delivery Locations

  • Residential and business addresses
  • Parcel lockers where available
  • PO Boxes for smaller items only (subject to carrier restrictions)

6. Shipping Costs

Free Standard Shipping: We offer free standard shipping on all orders to our supported countries with no minimum spend required.

Note: All prices displayed include standard shipping. No additional shipping fees are charged at checkout.

7. Order Tracking

  • You will receive an email with tracking details once your order ships.
  • Tracking typically activates within 24–48 hours.
  • For international orders, tracking may take up to 5 business days to show updates.
  • Please contact us if your tracking shows no updates for more than 5 business days.

8. Address Requirements and Changes

  • Please provide full name, street, unit or apartment number (if applicable), correct postal code, and a contact phone number for international deliveries.
  • Address changes must be requested immediately after purchase; once processing begins, changes may not be possible.
  • Orders returned due to incorrect or incomplete addresses may incur reshipping fees or restocking charges.

9. Customs and Import Duties

  • Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
  • These charges are not included in our prices and, where applicable, will be collected by local authorities or the carrier.
  • Delivery may be delayed if customs documents or inspections are required.

10. Special Circumstances

Weather events, natural disasters, carrier disruptions, and peak sales periods may cause delays. We will notify you of any major issues impacting your shipment whenever possible.

11. Lost or Damaged Packages

  • If your package is confirmed lost by the carrier, we will offer a replacement or a full refund.
  • If your order arrives damaged, please contact us within 48 hours of delivery and include clear photos of the outer packaging and product.
  • Claims window: Lost-parcel claims must be reported within 30 days of the estimated delivery date shown in tracking.

12. Contact Us

For shipping inquiries, please contact us:

  • Email: hello@mammallamastore.com
  • Phone: +61 410 553 177
  • Address: 52/8 Petrie Street, East Mackay Queensland 4740, Australia
  • Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (AEST)

When contacting us, please include your order number, tracking number (if available), and a clear description of your inquiry. We aim to respond within one business day.

13. Updates to This Policy

We may update this Shipping and Delivery Policy from time to time. Any changes will be posted on this page with the revised date shown at the top. Please review the latest version before placing your order.